SUPPORT
Get in touch
Write to hello@pickmephoto.com. A person reads every message. For anything about your data, write to privacy@pickmephoto.com.
Deleting your account
In the app:
- If you hire photographers, open the Profile tab, then Settings. If you're a photographer, open Edit profile from your Dashboard.
- At the bottom, under Account, tap Delete account.
- Enter your password to confirm it's you.
Without the app: email privacy@pickmephoto.com from the address you signed up with, and ask us to delete your account. We'll do it for you and write back to confirm.
Either way, your account stops appearing to anyone straight away, and any billing stops. Everything is kept for 45 days in case you change your mind: sign back in and tap Keep my account. After 45 days it is erased automatically: your profile, your photographs and the files behind them, your prices, your swipe history, your rounds, any waitlist requests, and your sign-in.
Some things are kept. A conversation belongs to the other person as much as to you, so conversations, and the picks they started from, stay with your name replaced by "Deleted user" and your photo removed. Reports you made, or that were made about you, are kept so we can act on repeated abuse. Totals that counted your swipes among everyone else's stay too, linked to nobody. Stripe keeps its own record of any payment you made, as the law requires.
If you only tried a round without an account, there is nothing to delete by hand: that record is erased automatically once it has gone unused for 30 days.
Reporting someone
You can report any photograph, profile or conversation from inside the app: use Report on a card or in a chat, or press and hold a photograph. Reports come straight to us, and we remove work and accounts that break the Terms. From the same place you can block the person, so neither of you sees the other again. The people you've blocked are listed under Account, beside Delete account (above).
Signing in
Forgotten your password? Tap Forgot password? on the sign-in screen and we'll email you a link to set a new one. If it doesn't arrive, check your spam folder, then write to us from the address you signed up with.
Billing
PickMe Photo is free for anyone hiring a photographer. Photographers' Pro membership is billed by Stripe: if you subscribe, Manage billing in the app shows your receipts and lets you change your card or cancel.